I finally got the product I purchased, but it was terrible trying to communicate with this company. I ordered my custom case on December 1, and when it became clear to me that it wasn’t likely my order would ship to me out of state by the time I needed it, I contacted the company through their email about changing the address to a Utah one I would be staying at during Christmas. I contacted them twice about this issue and even attempted to call them twice and got no response. I checked my SPAM inbox several times and never saw an email response from them. The only way I was able to determine that they had actually gotten my messages was when I looked up my order status and noticed the address had indeed been changed. I received no notification of the address change. After I arrived in Utah, I attempted to contact them again through Facebook messenger on Dec. 16 to ask when my order might ship, and it appears they read the message, but never responded. I finally got a notice that my item was shipping and luckily got my item in time to give it as a Christmas gift. The product did arrive as described with my custom inscription on the case. If it weren’t for their entire lack of communication, I probably would have rated this company 5 stars, but their total void in response caused me a lot of stress, especially since I had ordered my product the beginning of the month and would be traveling around the holidays. I understand that with the increase of orders around Christmas, it’s harder to pinpoint when a product might be finished and shipped, but this company claims to have excellent customer service and even gives out a personal phone number for customers to contact them, and yet I did not receive a single response. I would have liked to at least have received a notification that they got my messages, and a status update that the address had been changed. It would also be nice if they provided an estimated date when the product might ship on your order status.